Shipping Policy

Last updated: 6 August 2026

Thank you for shopping with Ratna Jewels. This Shipping Policy explains our order-processing, shipping, delivery and tracking procedures.

1. Shipping Locations

We currently deliver orders across India to serviceable PIN codes.

International shipping is [available/not currently available]. If international delivery is available, applicable shipping charges, customs duties and estimated delivery times will be displayed or communicated before the order is confirmed.

2. Order Processing Time

Orders are normally processed within [1–3 business days] after payment confirmation.

Orders placed on Sundays, public holidays or after our daily processing cut-off may be processed on the next business day.

Personalised, customised, made-to-order or size-adjusted jewellery may require [7–15 business days] before dispatch. The estimated preparation time will be displayed on the product page or communicated after placing the order.

3. Estimated Delivery Time

After dispatch, estimated delivery times are:

• Metro and major cities: [3–7 business days]

• Other serviceable locations: [5–10 business days]

• Remote locations: Delivery may require additional time

• Customised products: According to the timeline confirmed for the order

Delivery times are estimates and not guarantees. Delays may occur due to weather, courier disruptions, public holidays, transport restrictions, incorrect addresses or circumstances beyond our reasonable control.

4. Shipping Charges

Shipping charges are calculated according to the order value, delivery location and available shipping method.

• Free shipping on orders above ₹[amount]

• Orders below ₹[amount] will incur a shipping fee of ₹[amount]

• Cash-on-delivery charges, if applicable, will be displayed during checkout

• Additional charges may apply for remote or special-delivery locations

The final shipping charge will be displayed before you complete your purchase.

5. Order Tracking

Once your order is dispatched, tracking details will be sent to your registered email address, mobile number or WhatsApp number.

Tracking information may take up to 24–48 hours to become active after dispatch.

You may also contact us at [Customer-Support Email/Number] with your order number for delivery assistance.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

• Recipient’s full name

• House, building or flat number

• Street and locality

• City and state

• Correct PIN code

• Active mobile number

Please review your address carefully before submitting the order.

Address changes may only be possible before dispatch. Once an order has been dispatched, we cannot guarantee that the courier will accept an address change.

7. Delivery Attempts

Our courier partner may contact you before delivery and may make more than one delivery attempt.

If delivery is unsuccessful because the recipient is unavailable, the address is incorrect, the phone number is unreachable or the customer refuses the parcel, the order may be returned to Ratna Jewels.

Any applicable re-shipping charges may be payable by the customer before the order is dispatched again.

8. Cash on Delivery

Cash on Delivery is available only for eligible products, order values and serviceable PIN codes.

We may contact you to confirm a Cash-on-Delivery order before dispatch. Ratna Jewels reserves the right to cancel an unconfirmed or suspicious Cash-on-Delivery order.

Customers are requested not to accept parcels that appear opened, significantly damaged or tampered with.

9. Secure Packaging

Jewellery products are packed carefully to help protect them during transportation.

Where available, orders may be shipped through trackable courier services. Packaging style may vary depending on the product type, value and destination.

10. Damaged or Tampered Parcels

Please inspect the outer packaging before accepting delivery.

If the parcel appears opened, damaged or tampered with:

• Refuse delivery where reasonably possible

• Take photographs of the parcel

• Contact Ratna Jewels immediately

• Share your order number and relevant evidence

If damage or missing items are discovered after opening the parcel, notify us within [48 hours] of delivery at [Support Email/WhatsApp Number].

Please retain the original packaging, invoice and product until the matter has been reviewed.

11. Missing or Incorrect Products

If you receive an incorrect product or an item is missing from your order, contact us within [48 hours] of delivery.

Please provide:

• Your order number

• Photographs of the received parcel

• Photographs of the product and packaging

• A description of the issue

After verification, we will provide an appropriate resolution in accordance with our Return, Refund and Exchange Policy.

12. Delayed or Lost Shipments

If tracking shows no movement for an extended period or your order exceeds the estimated delivery timeline, contact us at [Support Email/Number].

We will coordinate with the courier partner to investigate. Courier investigations may require several business days.

If a shipment is officially confirmed as lost, Ratna Jewels will provide a replacement or refund, subject to stock availability, verification and applicable policy.

13. Returned-to-Origin Orders

An order may be returned to us when:

• The address is incorrect or incomplete

• The recipient is unavailable

• The customer cannot be contacted

• The delivery is refused

• The courier cannot service the location

• The Cash-on-Delivery amount is not paid

For prepaid orders returned because of customer-provided address issues or repeated failed delivery attempts, original shipping and return charges may be deducted from the refundable amount where permitted.

Customised, personalised or made-to-order products may not qualify for cancellation or refund except where they are defective, damaged or incorrect.

14. International Orders

For international orders, customers may be responsible for customs duties, import taxes, clearance fees and other charges imposed by the destination country.

These charges are not included in the product price or standard shipping fee unless expressly stated.

International delivery may be delayed by customs inspection. Ratna Jewels cannot control customs-processing timelines.

15. Separate Return Policy

Delivery acceptance does not automatically qualify an order for return or exchange.

Returns, exchanges, cancellations and refunds are governed by our separate Return, Refund and Exchange Policy.

16. Contact Us

For shipping or delivery assistance, contact:

Business name: Ratna Jewels
Email: rakshacharya0710@gmail.com
WhatsApp/Telephone: +91 963 639 4376
Business address: Pratap Nagar, Mewar appartment sec-17, 302033 Jaipur RJ, India.
Website: https://reverrajewels.com/
Support hours: [24/7]

Please include your order number when contacting us.