Privacy Policy

At Ratna Jewels, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you access our services, including our website and other online platforms. By using our website, interacting with our services, or making a purchase, you agree to the collection and use of your data as described in this Privacy Policy.

1. Information We Collect

We may collect various types of information about you, including but not limited to:

• Personal Information: This includes your name, contact details (phone number, email address), residential address, date of birth, age, and gender.
• Account Information: If you create an account with us, we may collect additional details such as your user preferences, shopping interests, and communication preferences.
• Transaction Information: When you make a purchase, we collect order details such as product information, transaction amount, and payment details.
• Browsing and Usage Data: We gather information about how you use our website, including IP addresses, browsing history, time spent on pages, and search queries.
• Payment Information: While we use third-party payment gateways to process payments, we may collect limited payment information necessary for order fulfillment and customer support.
• KYC and Identity Verification: If required for certain transactions, we may collect government-issued identification and other Know-Your-Customer (KYC) details.

2. How We Use Your Information

We use the collected information to provide and improve our services, including:

• Order Processing and Fulfillment: To process your purchases, arrange deliveries, and manage returns or exchanges.
• Customer Service: To address your queries, resolve complaints, and support your transactions.
• Personalized Recommendations: To suggest products and services that are likely to interest you based on your browsing and shopping history.
• Marketing and Communications: To send you promotional offers, updates, and other communications with your consent.
• Improving Our Website: To analyze your usage of the website to enhance the user experience and develop new features.
• Compliance with Legal Obligations: To fulfill legal requirements, such as responding to regulatory inquiries or conducting identity verification.

3. Cookies and Tracking Technologies

We use cookies and similar technologies (such as web beacons and pixels) to enhance your browsing experience on our website. Cookies help us remember your preferences, analyze site traffic, and improve our services. You can control cookie preferences through your browser settings, but disabling some cookies may affect your ability to use certain features of our website.

4. Sharing Your Information

We respect your privacy and will not share your personal information with third parties except in the following circumstances:

• Service Providers: We may share your information with trusted third-party partners who assist us in processing payments, fulfilling orders, or providing customer support.
• Legal Requirements: If required by law, we may disclose your information to comply with legal obligations, such as responding to government or law enforcement requests.
• Business Transfers: If we undergo a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. In such cases, we will notify you of any changes to our privacy practices.

5. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, or destruction. However, no method of electronic storage or transmission is entirely secure, and we cannot guarantee absolute security. If a security breach occurs, we will notify you promptly.

6. Your Rights and Choices

You have the right to:

• Access Your Information: You can request a copy of the personal data we hold about you.
• Update or Correct Information: If any of your information is inaccurate or outdated, you can request corrections or updates.
• Opt-Out of Marketing Communications: You can unsubscribe from our marketing emails at any time by following the instructions in those emails.
• Request Deletion: In certain cases, you can request the deletion of your personal data, although some data may need to be retained for legal or operational purposes. To exercise any of these rights, please follow the instructions provided on our website or contact us as specified in the terms of the platform.

7. Third-Party Links

Our website may contain links to external websites or services that are not operated by us. We are not responsible for the privacy practices of third-party websites, and we recommend reviewing their respective privacy policies.

8. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the revised version will be effective immediately upon posting. We encourage you to periodically review this policy to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please refer to the platform’s contact options for assistance.